Refund Policy

The buyer has the right to return any/all products the buyer has purchased directly from us-jacobjensen.com within 14 days of receiving the item. To return the product(s), please make sure to fill in the revocation form and send it to us by email or together with the return package. 

The product(s) must be unused - in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received. Products purchased directly from us-jacobjensen.com must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store. 

The return address for returns within the trial period is:
J by Harold
555 Highway 965 S
Unit D
North Liberty, IA 52317

Kindly note that buyers will bear the shipping expenses in returning the package to us. us-jacobjensen does not take responsibility for any items lost or demolished during the return shipping. 

Refund
us-jacobjensen will credit the buyer within 14 days after receiving the return shipment. Any credit due as a result of a return shipment, will be refunded to the account that the buyer used to pay the original order.